Privacy Policy

1. Who We Are

Spare Parts & Equipment is operated from Panama.

For privacy-related questions, you can contact us at [email protected] or by phone / WhatsApp at +507 6722-8083.

2. Information We Collect

We may collect information that you provide directly to us when requesting a quotation, contacting us, creating or using an account, or communicating with us regarding an order.

This information may include your name, company name, email address, phone number, WhatsApp contact, delivery country, account information and other information related to your inquiry or order.

Messages submitted through the Contact Us form may be stored in our website database so that we can review and respond to your inquiry.

3. Order and Equipment Information

When requesting spare parts or equipment, you may provide part numbers, machine models, serial numbers, photographs, quantities, technical descriptions or other equipment information.

We use this information to identify suitable products, communicate with suppliers, prepare quotations and process your request.

4. How We Use Your Information

We may use personal information to respond to inquiries, prepare and manage quotations, process orders, arrange shipping, provide customer support, maintain customer accounts, prevent misuse of the website and comply with applicable legal or administrative requirements.

5. Sharing of Information

Information may be shared with suppliers, manufacturers, logistics providers, payment service providers, hosting providers, communication providers or other service partners when reasonably necessary to prepare or fulfill your request or order.

We do not sell personal information to third parties.

6. International Data Transfers

Because we work with customers, suppliers and service providers in different countries, information may be processed or transferred outside the country in which you are located.

Where applicable, we take reasonable steps to handle such information in accordance with applicable data-protection requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and transaction records, resolving disputes and complying with legal obligations.

Retention periods may differ depending on the type of information and the nature of the transaction.

8. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Cookies and Website Data

The website may use cookies or similar technologies that are necessary for essential website functionality, account authentication, security, session management and remembering certain website preferences.

If optional analytics, advertising or other non-essential tracking technologies are introduced in the future, this Privacy Policy and the website's consent controls should be updated accordingly.

10. Third-Party Services

Our website may use third-party services for hosting, email, communications, logistics, payment processing or other operational functions.

These providers may process information according to their own privacy policies and contractual obligations.

11. Your Rights

Depending on applicable law, you may have rights relating to personal information associated with you, including the right to request access, correction, deletion or restriction of certain processing.

You may contact us if you would like to make a privacy-related request. We may need to verify your identity before completing certain requests.

12. Children's Privacy

This website is intended for business and commercial inquiries and is not directed to children. We do not knowingly collect personal information from children through the website for commercial purposes.

13. Changes to This Policy

We may update this Privacy Policy when our services, website functionality, business practices or legal requirements change. The effective date shown at the top of this page will be updated when material changes are made.

14. Contact

If you have questions about this Privacy Policy or the handling of personal information, please contact us through the website or at:

[email protected]