FAQ
Frequently Asked Questions
Answers to common questions about spare parts, equipment, quotations, payment and shipping.
How can I request a quote?
Send us the part number, machine model, quantity
and destination country. We will review your request
and provide available options.
What information should I provide when searching for a part?
The most useful information is the OEM or part number,
equipment brand, machine model, serial number and quantity.
Photos can also help identify the correct part.
Do you supply OEM and aftermarket parts?
Yes. Depending on availability and customer requirements,
we can offer original OEM parts and suitable aftermarket alternatives.
Do you ship internationally?
Yes. We arrange international shipping using available
air freight, sea freight, courier and cargo services.
How long does delivery take?
Delivery time depends on part availability, destination,
shipping method and customs procedures. Estimated timing
is provided with the quotation.
How do I pay for an order?
Payment details are provided in the commercial invoice.
Payment terms may depend on the order, destination and supplier.
Can you help if I do not know the part number?
Yes. Send us the equipment brand, model, serial number,
description of the required part and photos if available.
We will use this information to help identify the part.
Can I request several parts at once?
Yes. You can send a list of required parts and quantities.
Multiple items can be included in one quotation.
Still Have a Question?
Send us your request and we will help you find the right solution.